City of Seattle - Renting in Seattle

What

The Seattle Department of Construction & Inspections (SDCI) engaged the creative studio I support to architect and design a web portal, which would live within SDCI's existing architecture and website. The portal provides Seattle renters and landlords with a comprehensive 360-degree view of the rental process. In compliance with the City's new style guide, the illustrator and web designer delivered a set of intuitive wireframes and redline designs that were built by the City's development team.

Renting in Seattle wireframe showing portal layout and content structure — Wireframe exploration for the Renting in Seattle portal information architecture

How

Our UX team worked with stakeholders from City of Seattle and internal agency account managers to learn as much as possible about the target demographic and current userbase of SDCI; Utilizing data, user studies, and stakeholder interviews.

Renting in Seattle detailed wireframe for tenant and landlord resources — Detailed wireframe for tenant and landlord resource pages

Renting in Seattle final home screen design showing the completed portal — Final design mockup for the Renting in Seattle portal home screen

Results

The City of Seattle gained a new resource for tenants and landlords that offers concise and accessible information about tenant rights and policies around renting and leasing property.

My Role

+Led a team of UX specialists to build out a set user-centered wireframes for client review and acceptance
+Collaborated with city officials and our internal graphic design team to build full resolution design mockups that are optimized for implementation by the City of Seattle's web development team
+QA and testing for accessibility and cross-browser compatibility